Responsible Disclosure

At TVH, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

We have therefore opted for a policy of coordinated disclosure of vulnerabilities (also known as the ‘Responsible Disclosure Policy’) so that you can inform us when you discover a vulnerability.

Please do the following:

• E-mail your findings to [email protected],
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
• Do not reveal the problem to others until it has been resolved,
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

• We will respond to your report within 10 days with our evaluation of the report and an expected resolution date
• If you have followed the instructions above, we will not take any legal action against you in regard to the report
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission
• We will keep you informed of the progress towards resolving the problem,
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), 
• As a token of our gratitude for your assistance, we offer the opportunity to be listed in our "Hall Of Fame"
• We may choose to ignore low quality reports.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

If you have any questions, we encourage you to address them to [email protected]

In case of doubt about the applicability of this policy, please contact us first via this email address, to ask for explicit permission.

We reserve the right to change the content of this Policy at any time, or to terminate the Policy.

This text is a derivative work of "Responsible Disclosure" by Floor Terra, used under a Creative Commons Attribution license 3.0.